Address 6940 No. 3 Rd Richmond, BC, V6Y2C5

Contact no. 1-604-300-5551

HOTEL POLICIES

 

At Panda Pod Hotel, safety, security, and the comfort of our guests is our top priority. Accordingly, the following rules are strictly enforced:

  • Check-in time after 3PM (15:00) PST

  • Check-out time before 11am (11:00) PST. Failure to check out by the deadline will incur an additional charge equivalent with one day rate.

  • For the comfort of our guests, we ask you to keep the noise level low (talking, music, etc.) at all times especially between 10:00PM-7:00AM.

  • Only registered guests are allowed on the Panda Pod Hotel premises. 

  • A limited number of pods are available for guests requiring accessibility.

  • You must be 18 years old to check-in.

  • For security purpose: guests must use a valid photo ID from outside the Greater Vancouver area (excluding islands) and a valid credit card at the time of booking and present at check-in. The name on credit card must match exactly the name on the ID. Panda Pod Hotel reserves the right to cancel bookings in case the names on ID and credit card do not match. 

  • As per manufacturer specifications, all sleeping pods have a maximum weight capacity of 220lb/100kg; for safety and health of our guests, only one person not exceeding 220lb/100kg is allowed per pod at all times. 

  • No pets are allowed at anytime, and regrettably that includes service animals.

  • Changing a pod allocated at check-in after use will incur $20 cleaning fee.

  • Luggage storage is only for checked-in guests and it is accessible via front desk. 

  • Due to safety and health concerns, a pod can be used only by the guest that it was allocated to. Any other guests found in a pod not allocated to them will be fined a cleaning fee of $200. 

  • As a Panda Pod guest, you are responsible for any damages. Fees for damages include, but are not limited to, replacement costs for damaged items, stolen/soiled linens or towels, breakage of hotel property, and/or additional cleaning costs. 

  • You are suggested to carry your access key set (key/card/fob and hotel metal key tag) at all times. A $20 replacement fee will be charged for lost key or part(s) of the set. Refunds will not be issued even if the keys/cards/fobs are found at a later time.The consumption of alcohol is prohibited on the hotel premises. Management reserves the right to refuse entry to anyone who is deemed to be under the influence and/or bringing alcohol onto the property. Consumption of alcohol on premises will lead to eviction from the hotel without refund. If you are buying alcohol as a souvenir or gift, you must keep it sealed in your stored luggage. 

  • No drugs, smoking, vaping, including medical marijuana are allowed on the hotel premises. Any guests who found in violation of this policy will be evicted without refunds, and be charged a $200 fee for deep cleaning costs. All tobacco, marijuana and vaping paraphernalia must be kept stored at all times.

  • Due to allergy and fire concerns, candles, incense and essential oils (including diffusers, vaporizers, etc.) are prohibited. All candles, incense, essential oils paraphernalia must be kept stored at all times, and be charged a $200 fee for deep cleaning costs.

  • For health and safety concerns, the pod areas are strictly scent-free zones. Upon complaints from other guests, guests with scents such as perfume, marijuana or others will be asked to leave the premises. 

  • Firearms are strictly prohibited on hotel premises.

  • For health and safety reasons, the preparation on the premises of any food is prohibited. Microwaves will be strictly used for food reheating purposes. The lounge is equipped with a coffee maker and water boiler. The misuse of the small appliances will incur a penalty of $500.

  • Due to safety reasons, no outside electrical appliances are allowed to be used on the hotel premises. Any guests who found in violation of this policy will be evicted without refunds.

  • Due to health and safety concerns, no eating or drinking is allowed in the pod area. Any guests found in violation of this policy will be charged a $200 fee for deep cleaning costs.

  • For privacy protection, no photographs or video recording on premise are permitted, except front desk and lounge area.

  • In order to prevent potential credit card fraud, please insure that you have a valid photo ID and a valid credit card to match the name on the photo ID!

  • No cash and no debit accepted at check-in!

 

PAYMENT POLICY

  • All booking payments will be charged at the time of reservation.

  • Upon check-in, a one-night equivalent security deposit will be put on hold on your pre-authorized credit card. Should damages occur or if the guest incurs any additional fees , the difference will be charged to the card on file.

  • For check-in, we accept Visa, MasterCard or partners. The charge will be in Canadian Dollars. American Express is not accepted. 

 

CANCELLATION POLICY

 

  • Cancellations: Reservations cancelled 7 days or more prior to arrival are fully refundable. Bookings cancelled within 7 days of arrival will forfeit the full cost of reservation. This includes no-shows and any cancellation made during the stay.

  • Changing a booking: If for any reason you have to change your check-in date, we can accommodate you free of charge subject to pod availability. The duration of your stay must match the original booking.

  • Group cancellation rules: Groups of six (6) or more must contact the Panda Pod Hotel team to cancel fourteen (14) days prior to check-in date in order to receive a full refund. Late cancellations or no-shows will be charged the full cost of reservation, for each pod booked. If your check-in is more than 14 days away, you are welcome to change your booking to an earlier date for free. If check-in is less than 14 days away and you would like to change your booking to a later date, we can accommodate you free of charge subject to pod availability. The duration of your stay must match the original booking. If we are unable to accommodate the change, the group will be charged the full cost of reservation.

  • Changes in the length or dates of the reservation may result in a rate change. Group reservations are subject to group cancellation guidelines.

  • Cancellation policies may vary. Final cancellation terms will be verified at the time of booking.

 

LOST & FOUND POLICY

  • All unclaimed items after check-out will be logged and stored for 14 days.

  • If you have left any of your belongings during your stay, please call Panda Pod directly at (604) 300-5551.

  • In order to properly identify the item(s), a complete description of the item(s) is required, including the date and area where the item may have been lost or forgotten. 

  • If your item(s) are confirmed to be in our storage, you may schedule a time to pick them up at the hotel.

  • Panda Pod can ship your item at your own risk and expense. If you plan to have someone pick up an item on your behalf, please provide us in advance with their names, and ensure they have valid photo ID. For security purposes without valid photo ID, Panda Pod Hotel will not release any items 

  • The hotel does not bear responsibility for any lost or forgotten items and cannot guarantee that the item(s) were found, nor will the hotel provide any compensation for item(s) lost or forgotten under any circumstances.

 

 

FIRE SAFETY POLICY

  • The hotel is fully equipped with smoke detectors. A map with emergency exits can be found on the wall of each sleeping pod. Additional fire safety guidelines will be available at the front desk. Please review this important information at the beginning of your stay.

  • No luggage bigger than carry-on (9 inches x 14 inches x 22 inches 22lbs or 23cm x 40cm x 55cm 10Kg ) are allowed in the pod area.

  • All carry ons must be stored in designated compartment under the pod.

  • Any extra luggage must be stored at the front desk storage room.

  • Hallways must remain clear at all times.

  • IN CASE OF EMERGENCY OR FIRE: Please call 911 and notify the front desk immediately. 

 

ENFORCEMENT

  • All staff is trained and required to respond to potential violations of our Hotel Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Panda Pod Hotel for the safety of all guests and staff, will be dealt with according to the policies.  

  • Panda Pod Hotel reserves the right to refuse services to any guests who will:

  • Act violently

  • Under the influence of alcohol or drugs

  • Create fear or anxiety amongst the guests and staff

 

 

USE OF PERSONAL INFORMATION

  • Panda Pod Hotel will not use at any time other than for the sole and express benefit of the hotel operation or disclose to a third party, copy, modify or adapt in any manner the Guest’s confidential or private information other than for the purposes contemplated herein and it will hold the confidential and private information in trust and in strict confidence as stipulated by the current Canadian Federal and Provincial legislation.

LIABILITY

  • According to the British Columbia Hotels Keeper Act [RSBC1996]

 

FORCE MAJEURE

  • If and to the extent that the Panda Pod Hotel is prevented from executing the Services by the Event of Force Majeure, while the Panda Pod Hotel is so prevented the Panda Pod Hotel shall be relieved of its obligations to provide services but shall endeavor to continue to perform its obligations so far as reasonably practicable 

 

SEVERANCE

  • In the event that a court of competent jurisdiction finds any term or clause in this Policies to be invalid, unenforceable, or illegal, the same will not have an impact on other terms or clauses in the Policy or the entire Policy 

 

 

Thank you very much for choosing Panda Pod Hotel. By cooperating with these policies, you will help ensure a wonderful stay for you and your fellow guests. We look forward to seeing you soon!  

 

**Panda Pod Hotel makes an effort to ensure that all the information in this policy is accurate and up-to-date. However, no warranty, expressed or implied, is given that the information provided in this policy is error free. Panda Pod does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.**